Some really skilled leader (I think it was Bill Hybels at Willow Creek) told me that when you hire someone you look for three qualities and they all start with C. I look for these “3 Cs” when I consider people to be a part of my team in Copper Canyon.
1. First is character. Are they honest, moral, and are they the same in private as in public?
2.Next is competency. Do they know their stuff. And can they communicate it in a cool way that people can hear.
3. Last is chemistry. Do I like them and will people enjoy being around them?
Another valuable thing Hybels said is before you hire someone, travel with them. I always be sure to spend some time on the road in one way or another before I get connected to people down there. Seeing how they handle questions, surprises, difficulties, etc tells me everything about how they will work with travelers we have on our excursions.
One other bottom line issue is our values. My team must be all on board with our excursions being authentic, excellent, and a full collaboration with local Mexicans.
I want our guides to be smart, funny, articulate, personal…and I expect them to bust it at every turn to provide you the best vacation experience possible. I expect them to stay in the background and let you fully experience this magnificent place.
Any of them could go on and on about history (Pancho Villa), people (Tarahumaras and the Mennonites), art, plants, and on and on. But they won’t.Our M.O. is ultra-personalized service and this means that they are just there to serve you. It also means that it is not about an itinerary- it’s about an experience. Your experience in this incredible place.
When you come to Copper Canyon, you will experience my team. If you ever have suggestions for how I or we might improve, please tell me.